Performance Support Tools or PSTs are job aids designed to provide learners with on-the-job support just when they need it.They provide support and guidance to employees at work exactly when they need them.They are easily accessible and are usually available in the learners’ workflow, serving the purpose of providing the required task support to employees, thereby leading to enhanced employee performance.
How Do Performance Support Boost Employee Performance?
Training departments face challenges in creating and structuring performance support solutions that offer the best possible, most up-to-date content on a subject that is available at the moment someone needs it. And these solutions need to remain integrated with broader training initiatives while supporting learners’ device and environment preferences.
We know that learners struggle to translate what they have learned in a theoretical training to on the job performance improvement. We also know that training programs are most effective when they go beyond a single classroom or online learning training event. So, how can companies help employees transfer their learning to the workplace? Performance support tools can help bridge the gap between training and improved performance by supporting learners as they apply new skills in the workplace.
With increasing evidence to support the statement that we remember only a negligible percentage of what we learn (studies suggest we remember only 3% of what we have learned after 30 days), performance support assumes a crucial role in employee training and development.
Why Performance Support?
Performance support systems can relieve middle management of much of the stress of needing to coach and train staff.They provide the sort of on the job support that once relied on someone sitting next to an employee to walk him or her through the system and processes.
It can be cheaper than e-learning or classroom based training.